Customer Returns: Cost of doing business, or the biggest untapped opportunity to improve EBITDA?
The retail world of today offers a thin line between barely surviving and thriving. That’s why every dollar to the bottom line matters. Reducing customer returns can be crucial to determining which side of the line you fall on.
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About the Study For years, retailers and merchandise suppliers have considered returns a cost of doing business. If “fast and easy” returns are a...
Retailers are starting to ban customers who they deem return excessively–Newmine thinks there’s a better way. WWD published our Think Tank on how to...
We surveyed retailers and found one of the primary obstacles they face when trying to reduce customer returns is the lack of executive ownership of...