--- title: Title Nine reduces returns by 18% with Newmine’s Chief Returns Officer description: Retailer Title Nine reduced returns by 18% over three years with Newmine’s Chief Returns Officer® while also increasing sales. image: https://blog.newmine.com/hubfs/22%20T9%20Case%20PR.png --- [![newmine_logo-2](https://blog.newmine.com/hubfs/Assets%20Sales%20Email%20Signature/newmine_logo-2.png)](https://559896.hs-sites.com/newmine-home-page) - RETURNS REDUCTION - [Solution](https://www.newmine.com/returns-reduction) - [Returns AI](http://www.newmine.com/returns-reduction-technology) - [Returns Strategy](http://www.newmine.com/returns-strategy) - [Sustainability](http://www.newmine.com/sustainable-purpose) - ABOUT - [Company](http://www.newmine.com/about-us) - [Community](http://www.newmine.com/community-impact) - [Partnership](http://www.newmine.com/microsoft) - [Careers](http://www.newmine.com/careers) - [Press Releases & Media](http://www.newmine.com/press) - RESOURCES - [Library](http://www.newmine.com/resources) - [Videos](http://www.newmine.com/videos) - [Blog](https://blog.newmine.com/blog) - [Events](http://www.newmine.com/events) - [CALCULATE SAVINGS](http://www.newmine.com/returns-calculator) [REQUEST A DEMO](HTTPS://www.newmine.com/demo-chief-returns-officer) Press Release # Title Nine reduces returns by 18% with Newmine’s Chief Returns Officer “If you’re interested in profitability, returns reduction needs to be a top priority,” says retailer Title Nine's COO ... [Newmine Newsroom](https://blog.newmine.com/blog/author/newmine-newsroom) Jun 7, 2022 --- ## “If you’re interested in profitability, returns reduction needs to be a top priority,” says retailer Title Nine's COO ## Title Nine sees 18% reduction in merchandise returns thanks to Newmine's Chief Returns Officer **SOUTHBOROUGH, MA – June 7, 2022 –**Newmine, a leader in returns reduction and returns intelligence technology, announced today that [Title Nine](https://www.titlenine.com/) reduced their returns by an aggregate 18% from 2019-2021, thanks to data and insights from [Newmine’s Chief Returns Officer®](https://www.newmine.com/returns-reduction). As an early adopter of the AI-based SaaS solution aimed at helping retailers of all kinds address the growing problem of returns, Title Nine has seen significant results, driving lower return rates in 90% of product categories. A recent [Consumer Trends study](https://nrf.com/media-center/press-releases/retail-returns-increased-761-billion-2021-result-overall-sales-growth) revealed that retail saw a 57% increase in returns in 2021, up to 16.6% from 10.6% in 2020. This exponential increase in returns has impacted retailers worldwide and in all areas of the supply chain. The effects have been compounded by the surge in e-commerce during the pandemic and the overall increase in sales in 2021. The digital transformation has been key to retailers’ success throughout the pandemic; the adoption of new technologies and processes to support digital expansion is critical to achieving results in complex business environments. *“Returns are really the most expensive and time-consuming element of the entire life cycle of product and retail,”* says Chrissy Ginieczki, COO at Title Nine. *“If you’re interested in profitability, returns reduction needs to be a top priority.”* While the industry at large saw a spike in both sales and returns in recent years, Title Nine managed to increase sales while concurrently reducing returns across 90% of product categories, making the results even more significant. *“The Chief Returns Officer tool created by Newmine should really be called 'Chief Profit Officer' because it can be utilized in so many more ways than just returns,”* says Title Nine President, Johnny Lin. "I *know 'game-changing' tools are touted all the time, but this one is the real deal.”* *“As an early adopter of Chief Returns Officer, Title Nine really embodies their own value and mindset of innovation,”* says Navjit Bhasin, CEO and Founder of Newmine. *“At a time when few retailers were talking meaningfully about reducing returns, they saw the opportunity to be on the leading edge of innovation and we're proud to have helped them achieve incredible results.”* Newmine’s Chief Returns Officer® is a retail intelligence platform focused on solving retail’s most persistent business challenge: merchandise returns. Through proactively analyzing and identifying the root cause of returns, Chief Returns Officer empowers retailers in-season to address upstream issues that cause returns. Machine learning, prescriptive actions, and workflow collaboration make what was once impossible, easy. [Read the full case study](https://landing.newmine.com/title-nine-reduces-returns-with-newmine) to learn more about Title Nine’s success in reducing returns. **About Newmine** Newmine’s Chief Returns Officer® is a retail intelligence platform purpose-built for returns prevention. It helps retailers identify the root cause of returns, take remedial action through prescriptive recommendations, and scorecard key processes for greater operational control. Leading retailers and brands use Newmine's Chief Returns Officer to protect revenue, boost profitability, enhance customer experience, and improve sustainability. Visit [www.newmine.com](http://www.newmine.com) for more information. **About Title Nine** Title Nine was founded in 1989 as a women’s outdoor performance wear company whose goal is to outfit and inspire women to take risks, lead in their communities, and seek their own adventures. Today, the woman-owned company employs over 300 people and has 17 stores in 8 states, and online at [titlenine.com](http://titlenine.com/). Selling a range of top brands curated for active women who are on-the-go, the brand has increasingly devoted much of its collections to its own brand creations ranging from swimwear to performance dresses. The company advocates forcefully for women’s issues, including creating [Pitchfest Outdoor Edition](https://www.titlenine.com/t9-pitchfest-outdoor.html), the yearly event that partners with small, women-owned brands to find a voice -- and a sales platform and [Pitchfest Nonprofit Edition](https://www.titlenine.com/t9-pitchfest-nonprofit.html), an annual gathering of women leaders in the nonprofit sector. ###### Published Originally on [Cision](https://www.prnewswire.com/news-releases/title-nine-the-womens-adventure-and-outdoor-apparel-retailer-reduces-returns-by-18-with-newmines-chief-returns-officer-301562149.html) [Press Release](https://blog.newmine.com/blog/topic/press-release) ## Similar posts Press Release ### [Coldwater Creek & Soft Surroundings Select Newmine's Chief Returns Officer®](https://blog.newmine.com/blog/coldwater-creek-soft-surroundings-select-newmine-chief-returns-officer) Coldwater Creek and Soft Surroundings, specialty lifestyle brands, have selected Newmine for its Chief Returns Officer platform to address product... Newmine Newsroom Dec 5, 2023 Returns Reduction ### [Newmine’s Chief Returns Officer Highlighted by Coresight Research](https://blog.newmine.com/blog/newmines-chief-returns-officer-highlighted-by-core-research) Deborah Weinswig of Coresight Research called out Newmine’s Chief Returns Officer as a returns solution to watch at Shoptalk 2018. See below for the... Navjit Bhasin Mar 24, 2018 Media ### [Many Happy Returns | Supply Chain Management Review](https://blog.newmine.com/blog/many-happy-returns-supply-chain-management-review) Supply Chain Management Review March/April 2022 issue covers the returns challenge in Many Happy Returns, featuring Newmine's Navjit Bhasin. Newmine Newsroom Mar 7, 2022 ### **Perspectives and thought leadership from retail visionaries.** #### Keep informed on retail industry and product returns insights so you can recover revenue and enhance your customer experience. [![Newmine logo white](https://blog.newmine.com/hubfs/Logos/Newmine%20logo%20white.png)](https://blog.newmine.com/newmine-home-page) **Newmine, LLC** **USA** 30 Turnpike Road, Suite 2 Southborough, MA 01772 ### Solutions - [Chief Returns Officer](https://www.newmine.com/returns-reduction) - [KeepScore](http://www.newmine.com/keepscore) - [Returns Strategy](http://www.newmine.com/returns-strategy) ### Company - [About](http://www.newmine.com/about-us) - [Press](http://www.newmine.com/press) - [Privacy Policy](http://www.newmine.com/privacy-policy) ### Resources - [Thought Leadership](http://www.newmine.com/resources) - [Videos](http://www.newmine.com/videos) - [ROI Calculator](http://www.newmine.com/returns-calculator) - [Blog](https://blog.newmine.com/blog) - [Events](http://www.newmine.com/events) © 2023 Newmine. LLC All rights reserved. ![](https://px.ads.linkedin.com/collect/?pid=3989249&fmt=gif) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Newmine Newsroom", "url" : "https://blog.newmine.com/blog/author/newmine-newsroom" }, "dateModified" : "2022-12-21T22:33:55.633Z", "datePublished" : "2022-06-07T12:20:00.000Z", "headline" : "Title Nine reduces returns by 18% with Newmine’s Chief Returns Officer", "image" : [ "https://blog.newmine.com/hubfs/22%20T9%20Case%20PR.png" ], "mainEntityOfPage" : { "@id" : "https://blog.newmine.com/blog/title-nine-reduced-returns-18-percent-with-newmine-chief-returns-officer", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.newmine.com/hubfs/newmine_logo-2.png" }, "name" : "NEWMINE, LLC." } } ``` ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "contentUrl" : "https://559896.fs1.hubspotusercontent-na1.net/hubfs/559896/2022%2006%20Title%20Nine%20PR%20Video.mp4", "dateModified" : "2022-06-06T20:17:53.073Z", "duration" : "PT26.923S", "height" : 1200, "name" : "2022 06 Title Nine PR Video", "thumbnailUrl" : "https://api-na1.hubapi.com/filemanager/api/v3/files/thumbnail-redirect/75528917292?portalId=559896&size=medium", "uploadDate" : "2022-06-06T20:17:45.500Z", "width" : 1200 } ```