--- title: "Returns: The Wild West of Materials Handling" description: According to Modern Materials Handling, “With few rules and even fewer positive outcomes, returns processing will be a pitched battle with real financial i image: https://blog.newmine.com/hubfs/Blog%20Banners%20for%20Hubspot%20(15)-2.png --- [![newmine_logo-2](https://blog.newmine.com/hubfs/Assets%20Sales%20Email%20Signature/newmine_logo-2.png)](https://559896.hs-sites.com/newmine-home-page) - RETURNS REDUCTION - [Solution](https://www.newmine.com/returns-reduction) - [Returns AI](http://www.newmine.com/returns-reduction-technology) - [Returns Strategy](http://www.newmine.com/returns-strategy) - [Sustainability](http://www.newmine.com/sustainable-purpose) - ABOUT - [Company](http://www.newmine.com/about-us) - [Community](http://www.newmine.com/community-impact) - [Partnership](http://www.newmine.com/microsoft) - [Careers](http://www.newmine.com/careers) - [Press Releases & Media](http://www.newmine.com/press) - RESOURCES - [Library](http://www.newmine.com/resources) - [Videos](http://www.newmine.com/videos) - [Blog](https://blog.newmine.com/blog) - [Events](http://www.newmine.com/events) - [CALCULATE SAVINGS](http://www.newmine.com/returns-calculator) [REQUEST A DEMO](HTTPS://www.newmine.com/demo-chief-returns-officer) Media # Returns: The Wild West of Materials Handling [Newmine Newsroom](https://blog.newmine.com/blog/author/newmine-newsroom) Feb 13, 2020 --- According to Modern Materials Handling, “With few rules and even fewer positive outcomes, returns processing will be a pitched battle with real financial implications in the new decade. Don’t hesitate to join the fight now.” MMH interviewed Newmine about the lack of ownership within a retail organization with regard to returns. > And, oh yes, someone has to own returns, explains [Navjit Bhasin](https://www.linkedin.com/in/navjit), founder and CEO of [Newmine](https://www.newmine.com/). He says research done with the Retail Value Chain Federation shows that business areas from merchandising to supply chain and the executive team are often considered the owner of returns. And, the executive with ultimate responsibility is equally broad. > > Bhasin strongly advocates that a chief returns officer be designated. Who that person is depends on the organization. But in every case, that person needs to take responsibility for returns and collaborate with many functional groups including merchandising, marketing, supply chain and finance. Good returns management is not an island. ## [Read the Full Article](https://www.mmh.com/article/returns_the_wild_west_of_materials_handling) [Media](https://blog.newmine.com/blog/topic/media) ## Similar posts Media ### [Americans expected to return up to $170Bn in holiday gifts](https://blog.newmine.com/blog/americans-expected-to-return-up-to-170bn-in-holiday-gifts) NewsNation discussed holiday returns with Newmine CEO Navjit Bhasin to find out what retailers and consumers can do to solve this growing problem. Newmine Newsroom Dec 27, 2022 Media ### [To Build Supply Chain Resilience Reduce Product Returns](https://blog.newmine.com/blog/to-build-supply-chain-resilience-reduce-product-returns) Supply Chain Management Review Interviews Newmine Newmine’s CEO, Navjit Bhasin, and Executive Vice President of Consulting, Mark Holmes, sat down... Newmine Newsroom Jan 25, 2021 Media ### [Multichannel Merchant: Product Returns Council Seeks to Tackle Growing Issue of Product Returns](https://blog.newmine.com/blog/multichannel-merchant-product-returns-council-seeks-to-tackle-growing-issue-of-product-returns) Multichannel Merchant interviewed RVCF Founder Kim Zablocky about why he partnered with Newmine in the launch of the Product Returns Council. To... Newmine Newsroom Jan 10, 2020 ### Perspectives and thought leadership from retail visionaries.  Keep informed on retail industry and product returns insights so you can recover revenue and enhance your customer experience. 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