--- title: Newmine Releases KeepScore description: New Retail Industry Benchmark, KeepScore™ from Newmine, Empowers Retailers to Measure Value Chain Success and Profitability At-A-Glance BOSTON, MA – Jan 12 image: https://blog.newmine.com/hubfs/Driving%20customer%20loyalty%20with%20analytics%20and%20AI.png --- [![newmine_logo-2](https://blog.newmine.com/hubfs/Assets%20Sales%20Email%20Signature/newmine_logo-2.png)](https://559896.hs-sites.com/newmine-home-page) - RETURNS REDUCTION - [Solution](https://www.newmine.com/returns-reduction) - [Returns AI](http://www.newmine.com/returns-reduction-technology) - [Returns Strategy](http://www.newmine.com/returns-strategy) - [Sustainability](http://www.newmine.com/sustainable-purpose) - ABOUT - [Company](http://www.newmine.com/about-us) - [Community](http://www.newmine.com/community-impact) - [Partnership](http://www.newmine.com/microsoft) - [Careers](http://www.newmine.com/careers) - [Press Releases & Media](http://www.newmine.com/press) - RESOURCES - [Library](http://www.newmine.com/resources) - [Videos](http://www.newmine.com/videos) - [Blog](https://blog.newmine.com/blog) - [Events](http://www.newmine.com/events) - [CALCULATE SAVINGS](http://www.newmine.com/returns-calculator) [REQUEST A DEMO](HTTPS://www.newmine.com/demo-chief-returns-officer) Press Release # Newmine Releases KeepScore New Retail Industry Benchmark, KeepScore™ from Newmine, Empowers Retailers to Measure Value Chain Success and ... [Newmine Newsroom](https://blog.newmine.com/blog/author/newmine-newsroom) Jan 12, 2021 --- ## **New Retail Industry Benchmark, KeepScore™ from Newmine, Empowers Retailers to Measure Value Chain Success and Profitability At-A-Glance** **BOSTON, MA** – **Jan 12, 2021**– Newmine, a leader in product returns reduction technology and developers of Chief Returns Officer® announced today the launch of KeepScore™, a new benchmark that harnesses key data on products, suppliers, and customers to create the definitive measure of a common goal: Customers keeping the products that they purchase. For decades, retailers have relied heavily on sales metrics as a means of measuring product and supplier performance as well as and customer satisfaction. The escalating product returns crisis in retail, exacerbated by the accelerated growth of e-commerce due to COVID-19, has placed an ever-increasing strain on retailer finances, operations, supply chains, and customer relationships. KeepScore™ is a powerful byproduct of Chief Returns Officer®, Newmine’s Returns Reduction Platform. “We were inspired by the idea of credit scoring,” says Navjit Bhasin, founder and CEO of Newmine. “Ultimately, retailers and suppliers want to deliver products that delight customers, and even the best returns experience can’t make up for the customer disappointment and inconvenience that comes with returns. KeepScore is our solution to that.” With KeepScore, retailers can quickly identify underperforming and high-value products and suppliers, as well as customers that are serial returners. Creation of incentives designed to maximize the value of high performing categories, suppliers, and loyal customers will improve financial performance and customer retention. Retailers who are interested in learning more about how KeepScore helps retailers reduce returns can download Newmine’s eBook, *[the AI That Makes Returns Reduction Possible](https://landing.newmine.com/how-ai-makes-returns-reduction-possible)*. ## [Read the Release on Cision](https://www.prnewswire.com/news-releases/new-retail-industry-benchmark-keepscore-from-newmine-empowers-retailers-to-measure-value-chain-success-and-profitability-at-a-glance-301205583.html) ## [Learn More About KeepScore](https://www.newmine.com/keepscore-retails-most-powerful-new-metric) [Press Release](https://blog.newmine.com/blog/topic/press-release) ## Similar posts Research ### [Returns Resolved Research](https://blog.newmine.com/blog/returns-resolved-research-0) Newmine released a new research report on returns providing insights, real retail data, and actionable solutions for every retailer. Rhea Singh Dec 15, 2025 Media ### [Newmine Helps Retailers Understand and Correct the ‘Why’ of Returns](https://blog.newmine.com/blog/newmine-helps-retailers-understand-and-correct-the-why-of-returns) Newmine is featured in Retail Touchpoints for brands and retailers looking for answers to their returns problem. Newmine Newsroom Feb 23, 2023 Press Release ### [Returns Reduction is a $125 Billion Opportunity for the Retail Industry According to New Research from Incisiv and Newmine](https://blog.newmine.com/blog/new-research-from-incisiv-and-newmine-returns-reduction-is-a-125-billion-opportunity-for-the-retail-industry) Newmine in partnership with Incisiv has launched a 2021 State of the Industry Report: Retail Returns. This report reveals a 30% improvement potential... Newmine Newsroom Apr 8, 2021 ### Perspectives and thought leadership from retail visionaries. Keep informed on retail industry and product returns insights so you can recover revenue and enhance your customer experience.   [![Newmine logo white](https://blog.newmine.com/hubfs/Logos/Newmine%20logo%20white.png)](https://blog.newmine.com/newmine-home-page) **Newmine, LLC** **USA** 30 Turnpike Road, Suite 2 Southborough, MA 01772 ### Solutions - [Chief Returns Officer](https://www.newmine.com/returns-reduction) - [KeepScore](http://www.newmine.com/keepscore) - [Returns Strategy](http://www.newmine.com/returns-strategy) ### Company - [About](http://www.newmine.com/about-us) - [Press](http://www.newmine.com/press) - [Privacy Policy](http://www.newmine.com/privacy-policy) ### Resources - [Thought Leadership](http://www.newmine.com/resources) - [Videos](http://www.newmine.com/videos) - [ROI Calculator](http://www.newmine.com/returns-calculator) - [Blog](https://blog.newmine.com/blog) - [Events](http://www.newmine.com/events) © 2023 Newmine. 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