Returns Reduction

Newmine Announces Whitepaper Focused On Cost Implications Of Customer Returns


Southborough, MA – June 16, 2015 – Newmine, a global Omni-channel retail consulting firm, today announced the release of its latest whitepaper entitled “Lack of a Comprehensive Returns Strategy will Cost you…Plenty!”  In this whitepaper, the Newmine team shares its perspective and experience helping retailers evaluate and reshape their customer returns strategy and execution.

Of note to retailers will be the significant positive impact a 1 or 2 point reduction in return rates can have on the bottom line.  In the whitepaper, the authors cite the impact of such a reduction in return rates for a $100 million retailer to be a direct $500k-$1 million improvement in EBITDA.

“Our position is that customer returns are much more than just a cost of doing business,” said Navjit Bhasin, CEO of Newmine. “While it may be true that returns are inevitable, many retailers are so busy with the rest of their business that they don’t notice when return rates and associated costs start to creep up unnecessarily.  We believe straightforward improvements can be made quickly which can have a substantial improvement on EBITDA.  We’ve seen that with our customers time and again.”

The whitepaper is available immediately at no cost and is available here.

About Newmine

Newmine is a focused consultancy with practices that support the full retail business cycle.  Services include systems and operations strategic planning, evaluation and optimization, due diligence for merger and acquisition events, change management and business integration.  We provide these services to retailers, consumer brands and private equity firms with investments in the retail sector.

The company specializes in helping businesses develop and bring to market a coherent Omni-Channel retail strategy, assess and optimize operations and systems for revenue growth, cost reduction and risk mitigation. Newmine also enables new infrastructure projects with existing IT and operational staffing.  Newmine’s experienced, hands-on team offers a high-value alternative to large, traditional consulting firms.

Our team has worked with mid-market and multi-billion dollar retailers like Eddie Bauer, Express, Macy’s, Nordstrom and Staples, internationally known brands such as Brooks Brothers, Coach, Coldwater Creek, Orchard Brands, and Patagonia and top private equity companies like Golden Gate Capital and Sycamore Partners.  Our experts have kept them competitive, profitable and have helped to enhance the value of their brands.  For more information about how Newmine can drive positive change for your business, contact info@newmine.com or www.newmine.com.

 

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