--- title: Newmine and RVCF Publish Study On the Challenges of Customer Returns description: About the Study For years, retailers and merchandise suppliers have considered returns a cost of doing business. If “fast and easy” returns are a standard image: https://blog.newmine.com/hubfs/Blog%20Banners%20for%20Hubspot%20Pt.%201%20(6).png --- [![newmine_logo-2](https://blog.newmine.com/hubfs/Assets%20Sales%20Email%20Signature/newmine_logo-2.png)](https://559896.hs-sites.com/newmine-home-page) - RETURNS REDUCTION - [Solution](https://www.newmine.com/returns-reduction) - [Returns AI](http://www.newmine.com/returns-reduction-technology) - [Returns Strategy](http://www.newmine.com/returns-strategy) - [Sustainability](http://www.newmine.com/sustainable-purpose) - ABOUT - [Company](http://www.newmine.com/about-us) - [Community](http://www.newmine.com/community-impact) - [Partnership](http://www.newmine.com/microsoft) - [Careers](http://www.newmine.com/careers) - [Press Releases & Media](http://www.newmine.com/press) - RESOURCES - [Library](http://www.newmine.com/resources) - [Videos](http://www.newmine.com/videos) - [Blog](https://blog.newmine.com/blog) - [Events](http://www.newmine.com/events) - [CALCULATE SAVINGS](http://www.newmine.com/returns-calculator) [REQUEST A DEMO](HTTPS://www.newmine.com/demo-chief-returns-officer) Press Release # Newmine and RVCF Publish Study On the Challenges of Customer Returns [Newmine Newsroom](https://blog.newmine.com/blog/author/newmine-newsroom) May 16, 2019 --- ## About the Study For years, retailers and merchandise suppliers have considered returns a cost of doing business. If “fast and easy” returns are a standard expectation of today’s empowered consumer, you need a return policy that satisfies that expectation, even as the number of returns continues to increase with the growth of e-commerce. However, market pressure to satisfy the increasing expectations of today’s consumers has resulted in a $400 billion problem that has been called retail’s “ticking time bomb.” Returns Reduction experts at Newmine partnered with the Retail Value Chain Federation, the driving force in collaboration, to publish a study about “Understanding and Overcoming the Challenges of Customer Returns.” This study sheds light on why returns continue to be such an expensive problem for the retail industry and what steps can be taken to reduce returns and boost bottom lines. The report covers: - Industry Overview of the Returns Challenge  - Organizational Obstacles to Achieving Returns Reduction  - Keys to an Effective Returns Reduction Strategy ### [Click Here to Download](https://www.rvcf.com/store/ViewProduct.aspx?id=13959696) this special report. [Press Release](https://blog.newmine.com/blog/topic/press-release) ## Similar posts Press Release ### [Frequently Asked Questions about Chief Returns Officer](https://blog.newmine.com/blog/frequently-asked-questions-about-chief-returns-officer) Questions about retail returns reduction? We have answers. Read the FAQ on returns reduction and Chief Returns Officer. Jenny Gorlin May 19, 2021 Omnichannel ### [Returns Reduction Webinar Hosted by RVCF and Newmine](https://blog.newmine.com/blog/returns-reduction-webinar-hosted-by-rvcf-and-newmine) Building a Strong Defense Against Rising Customer Returns is the first of an RVCF Returns Reduction Education Series brought to you by Newmine. For... Jenny Gorlin Apr 23, 2019 Returns Reduction ### [4 Steps to Revamp the Returns Mindset](https://blog.newmine.com/blog/4-steps-to-revamp-the-returns-mindset) 73% of returns occur due to reasons you can control! It's time to revamp the returns mindset to start thinking about them as something you can... Elizabeth Vincent Mar 23, 2022 ### Perspectives and thought leadership from retail visionaries.  Keep informed on retail industry and product returns insights so you can recover revenue and enhance your customer experience. 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